Service Designer
(AE 24/001)

We’re looking for a seasoned Service Designer who excels in mapping out service blueprints, conducting workshops with stakeholders, and designing seamless, future-state services that add value for both customers and the business

• Lead workshops and collaboration: Facilitate workshops with internal and external stakeholders to uncover pain points, opportunities, and insights that will drive the design of improved services.
• Map current-state service blueprints: Dive deep into the bank’s existing processes, policies, and touchpoints to map the current customer journey and identify gaps, inefficiencies, and areas requiring attention.
• Identify opportunities for improvement: Through analysis of existing systems, recommend changes to processes, policies, technology or props that will enhance both customer and business outcomes.
• Design future-state blueprints: Collaborate with stakeholders to create future-state service blueprints that highlight the value-added for customers and the business, while ensuring efficiency and feasibility.
• Drive service innovation: Continuously explore and propose solutions that drive innovation within the bank’s services, ensuring alignment with customer needs and business goals.
• Cross-functional collaboration: Work closely with UX, UI, product, and business teams to ensure that service designs are aligned with other digital and operational initiatives.

• Experience: A minimum of 5 years of service design experience, ideally within the financial or enterprise sector, with a strong understanding of mapping complex service ecosystems and processes.
• Workshop Facilitation Skills: Proven experience in leading and facilitating workshops with (sometimes difficult) stakeholders to gather insights and build consensus.
• Blueprint Expertise: Expertise in mapping both current-state and future-state service blueprints, identifying pain points, and creating actionable service improvements.
• Problem-Solving Mindset: Ability to analyze existing processes, identify inefficiencies, and design innovative, practical solutions that benefit both customers and the business.
• Collaboration & Communication: Strong communication skills and the ability to work closely with various stakeholders, including design teams, business leaders, and external partners. Knowing how to read the room and the audience and adjusting your approach on-the-go will be a valuable skill.
• System Thinking: A holistic approach to service design, considering the end-to-end journey, touchpoints, processes, policies, and tools that impact the overall service.

• This role is based remotely in our clients offices in Abu Dhabi, UAE. 

• Communication skills
• Miro
• Sketch and Figma

Curiousity