Senior Product Owner – CX Owner (Client-Side)
(SA 25/001)

We are looking for a seasoned and strategically minded Senior Product Owner to lead the development and continuous improvement of our mobile banking application. This is not just any PO role, it demands expert-level understanding of design, customer experience (CX), and human-centered design (HCD). If you’re the kind of product leader who instinctively thinks in user journeys, maps pain points before features, and transforms insights into delightful digital experiences, this role is for you.

As the voice of the customer and the strategic owner of the mobile banking product roadmap, you’ll shape how millions interact with their finances, by making it intuitive, human, and meaningful.

Contract Type: 1-year contract

Product Ownership & Backlog Management:

– Define, prioritize, and manage the product backlog, aligning closely with strategic goals and customer needs.

– Write and refine user stories and acceptance criteria, and collaborate with agile teams to ensure timely, quality-driven feature releases.

CX & Human-Centered Design Integration:

– Champion CX and human-centered design principles throughout the product lifecycle, embedding user empathy into every decision.

– Utilize journey mapping, experience mapping, and service blueprinting to deeply understand customer behavior and improve digital experiences.

Stakeholder Collaboration:

– Engage cross-departmental stakeholders to uncover business requirements, dependencies, and customer-focused solutions.

– Facilitate discussions and workshops to ensure alignment on objectives and enhance collaborative product development.

Continuous Improvement & Innovation:

– Identify opportunities for product innovation through ongoing user research, feedback analysis, and competitive benchmarking.

– Continuously evaluate and refine product features to optimize usability, satisfaction, and overall customer experience.

– 7+ years experience as a Product Owner, specifically within digital banking, fintech, or related digital products.

– Proven expertise in customer experience strategy and human-centered design methodologies.

– Demonstrable experience mapping user journeys, service blueprints, and translating customer insights into actionable development requirements.

– Strong technical understanding of enterprise-level digital product environments.

– Agile-certified or substantial experience with agile practices, backlog management, and product delivery frameworks.

Skills & Competencies:

– Strong strategic thinking and analytical problem-solving skills.

– Excellent stakeholder management, negotiation, and communication abilities.

– Experienced facilitator, capable of leading cross-functional design and planning sessions.

– Deep commitment to user-centric principles and agile methodologies.

– Technical proficiency sufficient to effectively collaborate with development teams and technical stakeholders.

• This role is onsite full-time at the client’s offices in Riyadh, Saudi Arabia. Occasional travel within the Kingdom may be required for workshops or internal coordination.

• Communication skills
• Jira
• Figma
• Miro

Shape-Shifting.
You morph between user whisperer, backlog tamer, and sprint magician—turning insights into smooth, human-centred mobile experiences. Whatever the challenge, you shift shape and make it seamless.